Refund & Cancellation Policy

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Royal Travels aims to provide clear and transparent information regarding cancellations, amendments and refunds. Refund eligibility and applicable charges may vary depending on the service booked and the terms imposed by the respective airline, hotel, tour operator, visa provider or other service supplier.

1. Flight Bookings

Flight cancellation and refund conditions are subject to the fare rules and policies of the respective airline.

Depending on the ticket conditions:

• Cancellation charges may apply.

• Airline penalties and applicable service charges may be deducted from the refundable amount.

• Some promotional or special fares may be non-refundable.

• Refunds are processed after confirmation from the relevant airline or supplier.

• The time required for a refund may depend on the airline, payment provider and banking process.

2. Holiday Packages

Cancellation charges for holiday packages depend on the cancellation terms applicable to the particular package and the suppliers involved.

The applicable cancellation amount may include charges from hotels, airlines, transport providers, activity providers, destination partners and other suppliers.

Customers are advised to review the cancellation conditions before confirming a booking.

3. Hotel Bookings

Hotel cancellations and refunds are subject to the cancellation policy of the respective hotel or supplier.

Non-refundable bookings may not qualify for a refund.

Where a refund is permitted, applicable supplier charges and Royal Travels service charges may be deducted.

4. Visa Services

Visa fees, application charges and other government or third-party fees are generally non-refundable once the application or related service has been processed.

Visa approval or rejection is determined by the relevant embassy, consulate or government authority. Royal Travels does not guarantee visa approval.

5. Haj & Umrah Services

Cancellation and refund conditions for Haj and Umrah packages depend on the package selected and the terms of the relevant service providers.

Certain services, deposits, permits, accommodation, transportation or other arrangements may be non-refundable once confirmed.

Customers should carefully review the applicable package cancellation conditions before making payment.

6. Refund Processing

Approved refunds will generally be processed through the original payment method, wherever possible.

The actual time taken for the amount to reflect in the customer's account may vary depending on the payment gateway, bank or financial institution.

7. Non-Refundable Charges

Certain amounts may not be refundable, including but not limited to:

• Government or statutory fees

• Visa fees

• Airline or supplier penalties

• Payment gateway charges

• Service charges

• Non-refundable hotel or package components

• Other charges specifically identified as non-refundable at the time of booking

8. Cancellation Requests

Cancellation requests should be submitted to Royal Travels as soon as possible through the official contact details.

A cancellation request is considered received only after confirmation from Royal Travels.

9. Supplier Cancellations

If an airline, hotel, tour operator or other supplier cancels or changes a service, the available refund or alternative arrangement will be subject to the supplier's applicable policy.

10. Important Note

Each booking may have its own specific cancellation and refund conditions. The terms communicated at the time of booking or mentioned in the applicable booking confirmation will take precedence over general information on this page.

For refund or cancellation assistance, please contact:

Royal Travels
11/358 Royal House, Opp. Pratik Arcade,
Bhagatalao, Surat, Gujarat, India

Email: info@royaltravelsindia.com
Phone: +91 78786 96298